Privacy Policy

Privacy Policy

Magical Flores Tours

Effective Date: 01.07.2026

Magical Flores Tours (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

1. Company Information

Magical Flores Tours
Jalan Jurusan Ende – Maumere, RT 007 RW 002
Watugana, Desa Koanara, Kecamatan Kelimutu
Kabupaten Ende, Flores, Nusa Tenggara Timur 86318
Indonesia

Email: bookyour@magicalflorestours.com
Phone: +62 812-1840-1751

2. Information We Collect

We may collect the following personal data:

a) Information you provide directly

• Name
• Email address
• Phone number / WhatsApp number
• Booking and travel details
• Special requests or health-related information (if voluntarily provided)

This information is collected when you:

• Submit a contact form
• Send us an email
• Make a booking inquiry

b) Automatically collected information

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on the website
• Referring website

This data is collected using cookies and analytics tools.

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to inquiries and provide customer support
• To process bookings and provide tour services
• To communicate important booking information
• To improve our website and services
• To analyze website traffic and user behavior (Google Analytics)
• To comply with legal obligations

4. Legal Basis for Processing (GDPR Users)

For users from the European Economic Area (EEA), we process personal data based on:

• Contract performance (booking and service delivery)
• Legitimate interest (website improvement and communication)
• Consent (marketing, cookies where applicable)
• Legal obligations

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience and analyze website performance.

We use Google Analytics to understand how visitors interact with our website.

Cookies may collect:

• Pages visited
• Time spent on pages
• Device and browser data
• General usage statistics

You can disable cookies through your browser settings at any time.

6. Third-Party Services

We may use third-party platforms and services, including:

• Instagram
• TripAdvisor
• Google services (including Google Analytics)
• Local partner websites or hotel/tour providers

These third parties may collect data according to their own privacy policies. We are not responsible for their practices.

7. Data Sharing

We do not sell or rent your personal data.

We may share your information only when necessary:

• With local guides or tour partners for service delivery
• With payment processors (e.g. bank, Wise, PayPal, credit card providers)
• If required by law or legal authorities

8. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

However, no electronic transmission or storage system is 100% secure.

9. Data Retention

We retain personal data only as long as necessary for:

• Providing services
• Legal and accounting requirements
• Business operations

After this period, data is securely deleted or anonymized.

10. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent (where applicable)
• Request restriction of processing

To exercise your rights, contact us at:
bookyour@magicalflorestours.com

11. Photo and Video Use

Photos and videos taken during tours may be used for marketing and promotional purposes (website, social media, advertising), unless a guest explicitly requests otherwise.

Guests may opt out at any time before or during the tour.

12. International Data Transfers

As we operate in Indonesia and serve international customers, your data may be transferred and stored outside your country of residence.

We ensure appropriate safeguards are applied where required.

13. Children’s Privacy

Our services are not directed at children under 18 without adult supervision.

Minors may only participate in tours when accompanied by a parent or legal guardian.

We do not knowingly collect personal data from children without consent from a responsible adult.

14. Links to Other Websites

Our website may contain links to third-party websites, including social media platforms and partner services.

We are not responsible for the privacy practices or content of external websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

16. Contact

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: bookyour@magicalflorestours.com
Phone: +62 812-1840-1751